Install and activate Acronis Cyber Protect Home Office

Lizensa supplies the licence key for Acronis Cyber Protect Home Office. You download the program from Acronis. Then you activate it with your key or through your Acronis account. This guide takes you from the order email to an activated program on Windows.

What you received

Your order contains a licence key for Acronis Cyber Protect Home Office. The key is in your order email and in your Lizensa account under My Library. Nothing is downloaded from us for this product. Acronis has since renamed the program Acronis True Image, so the screens in the newest version may show that name.

The number of computers a licence covers is part of the product you ordered. Check it in your order before you install. Acronis counts every computer on which you activate the program. If you try to use the licence on one computer more than it covers, Acronis shows "Too many activations".

Product pages: 1 device, 1 year, 3 devices, 1 year, 5 devices, 1 year, 10 devices, 1 year, 25 devices, 1 year.

Before you start:

• You need administrator rights on the computer.
• You need an internet connection for the activation, for updates and for all features that use Acronis Cloud.
• Have your order email open. You need the key for the activation.

This guide does not cover Acronis Cyber Backup Server. That product has its own guide.

Get the software

1. Open Acronis' download address, go.acronis.com/home-office.
2. Download the setup file for Windows.
3. Save it in a folder you can find again, for example Downloads.

The download is the program itself. You do not need a link from us. You can also sign in at account.acronis.com and download the installer from your Acronis account.

Install

1. Start the setup file. If Windows asks whether the app may make changes to your device, select Yes.
2. Before it starts, the setup checks whether a newer build exists. If it offers one, accept it.
3. Select Install for the default installation. Select Custom installation if you want to choose the components yourself.
4. When the installation finishes, select Start application.
5. Read and accept the licence agreements for Acronis Cyber Protect Home Office and Bonjour. Acronis installs Bonjour for advanced support of NAS devices. You can remove it later.
6. The Activation window opens. Continue with the next section.

The program installs on your system partition, usually C:.

Activate

The Activation window offers three choices: enter a serial number, sign in to your Acronis account, or start the trial. Use the first or the second.

Enter the key.

1. In the Activation window, enter the key from your order email.
2. Select Activate.

Or sign in.

1. Select Sign in in the Activation window. For a subscription, Acronis creates an account or registers the subscription automatically with the email address given at the purchase. If you still need an account, select Create an account and fill in the form. Confirm the email message that Acronis sends you.
2. Sign in with the email address and the password of your Acronis account.

If entering the key does not work and your subscription may already belong to your Acronis account, try signing in. If neither works, contact our support with your order number.

An Acronis account is also needed when you back up to Acronis Cloud, synchronise or archive data.

The computer has no internet connection

Acronis does not support offline activation for subscription licences. For other licences, Acronis offers an activation from a second computer.

1. On the computer, start the program. Select Account in the sidebar, then Activate offline.
2. Select Save to file and save the installation code to a USB drive. You can also write it down.
3. On a computer with internet access, open acronis.com/activation and follow the instructions to get the activation code from the installation code. Save the code.
4. On the first computer, select Load from file and choose the file, or type the code. Select Activate.

If your licence is a subscription, connect the computer to the internet instead. The subscription needs an internet connection for activation.

Check it worked

1. Start Acronis Cyber Protect Home Office.
2. Select Account in the sidebar.
3. Check the licence and the activation status there. The program should no longer show the trial.

Without activation, the program works fully for 30 days. After that, only the recovery function stays available. So activate it on the day you install.

If something goes wrong

"Too many activations". The licence is already used on as many computers as it covers. Remove the licence from a computer you no longer use. To do this, sign in at account.acronis.com, find Acronis Cyber Protect Home Office in the Products section and select Manage. This route is for subscription licences. There you can move a licence from one computer to another. The program is then deactivated on the old computer. Or enter a licence key for more computers.

You reinstalled Windows or changed hardware, and the program asks again. Acronis sees the computer as a new one. Reactivate the program and choose your computer by its old name from the list.

The program cannot reach the activation server. Check your internet connection and any firewall. In the program, select Account in the sidebar and then Try again.

The key is rejected. Check each character against your order email. Copy it instead of typing it. Contact our support with your order number and the exact message if it still fails.

You do not find the installer. Use go.acronis.com/home-office, or sign in at account.acronis.com and download it from there.

Still stuck? Contact our support and include your order number and the exact message you see.