Install and activate Acronis Cyber Backup Server

Acronis software does not come from Lizensa. We deliver your licence key. The installer comes from Acronis, and you activate the licence in your own Acronis account. This guide takes you from the order email to a working backup server.

What you received

Your order contains a licence key for Acronis Cyber Backup Server. It is a subscription licence for one year. The number of devices in the product name is the number of machines the licence covers. Acronis now sells this line as Acronis Cyber Protect, so the screens in your version may use the newer name.

Your key is in your order email and in your Lizensa account under My Library. Nothing is downloaded from us for this product.

Product pages: 1 device, 3 devices, 5 devices, 10 devices, 25 devices.

This guide does not cover Acronis Cyber Protect Home Office.

Before you start, check these points:

• You need an Acronis account and an email address you can reach. You create the account in step 1.
• An online management server needs internet access to sign in and to synchronise the licence. An offline management server activates with a file instead (see the offline section). That route needs access to the cloud console from a computer with internet access and a way to carry files to and from the offline server, for example a USB drive.
• For Acronis Cyber Protect 17, Acronis lists these figures for a management server on Windows: 10.5 GB of disk space and 700 MB of memory plus 2.3 MB per agent.
• You need administrator rights on that computer.

Get the software

The installer is in your Acronis account. Follow these steps.

1. Open account.acronis.com and sign in. If you have no account, create one with the email address you want to manage the licence with.
2. New accounts are sent on to the Acronis cloud console. That is expected.
3. Go to Company management > Products.
4. Select Activate license keys, then Enter license keys.
5. Paste your key from the order email. Enter one key per line. Select Add.
6. Your licence now appears in the account. On the same Products page, download the installation files. For an on-premises management server, choose the option to manage on-premises deployments, add an on-premises management server and select Download installer. Pick your environment and product version, then download the web installer or select individual components. The wording differs slightly between versions.

If your account opens the Acronis Customer portal instead of the cloud console, open Products there, select Add keys, paste the key and select Add. Then go to the cloud console at cloud.acronis.com, open Company management > Products and continue with step 6.

The subscription term runs from the date of purchase. It does not start when you add the key to your account. Adding the key later does not move the start or the end of the term, but any delay leaves you less time to use it. Add the key soon after you receive it.

Install

1. Start the downloaded installer on the Windows server. Windows asks whether the app may make changes to your device. Select Yes.
2. Select the management server as the component to install.
3. Follow the prompts until the installer finishes.
4. Open the console of the management server in a browser: https://<server-address>:9877. Port 9877 is the default. Replace the placeholder with the name or IP address of your server.

You need licence coverage for each device you protect. A multi-device licence can cover more than one device. You do not need a licence to install the software.

Activate

You activate by signing in to your Acronis account from the console. You do not type the key into the console.

1. In the console of the management server, select Sign in in the dialog that opens.
2. Sign in with the Acronis account that holds your licence.
3. The management server registers itself and is activated. If it is the only management server in your account, Acronis allocates the licences to it automatically.
4. If you have several management servers, open the cloud console at cloud.acronis.com, go to Settings > License usage and allocate the licences to the right server.
5. In the console of the management server, add your machines. Install the protection agent where the console asks for it. Then apply a protection plan to the machines you want to protect. Acronis describes these steps in its getting-started guide.

An online management server keeps its licence data in step with your account. Keep it connected to the internet. If it stays offline for more than 30 days, or if you sign out of your Acronis account in the local console and do not sign in again within 30 days, the protection plans stop working.

The server has no internet connection

You can activate an offline management server with a file. You need access to the cloud console from a computer with internet access and a way to carry files between the two computers, for example a USB drive.

1. In the console of the offline server, select Activation through file, then Download the registration file.
2. Copy the file to a USB drive and take it to the computer with internet access.
3. Sign in to the cloud console, go to Settings > Management servers, select Download or register, then Register offline management server. Upload the registration file and download the activation file.
4. Copy the activation file to the offline server. Under I have an activation file, select Upload file and choose it. The offline management server is now registered and activated.
5. If you have more than one management server, allocate the licences to this one in the cloud console under Settings > License usage.
6. In the local console, add your machines, install the protection agent where the console asks for it and apply a protection plan, as described in Acronis' getting-started guide.

The 30-day rule above applies to online management servers.

Check it worked

1. In the cloud console, open Company management > Products. Check the expiry date of your subscription there.
2. In the cloud console, open Settings > License usage. Check that the licence is allocated to your management server.
3. In the local console of the management server, check the allocated licences, their quota, their usage and their expiry date.
4. Select a machine that you added with a protection plan applied. Run a first backup and check the result in the console.

If something goes wrong

The cloud console says the key is not valid or not accepted. Check the key character by character against your order email. Copy it instead of typing it. If the message stays, contact our support with your order number and the exact text of the message.

You cannot find the installer. Sign in at account.acronis.com. In the cloud console, open Company management > Products. In the Customer portal, open Products. If the page shows no product, the key may not have been added yet, or you may be signed in to a different Acronis account than the one you added it to. Check the account, then add the key as described above.

The management server shows no licence. Open the cloud console and check Settings > License usage. A licence that is in the account but not allocated to this server does not protect any machine. Allocate it. An online management server then synchronises the allocation. If the offline management server still shows no allocated licence after activation, contact our support with the exact message shown in the local console.

Protection plans stopped working. One possible cause is that an online management server has been offline for more than 30 days, or that you signed out of your Acronis account in the local console and did not sign in again within 30 days. Restore the internet connection, or sign in again in the local console, and keep the server online.

The console at port 9877 does not open. Check that the Acronis services are running and that the Windows firewall allows the port. If your management server uses a different port, use that port number.

If you are still stuck, contact our support and include your order number and the exact message you see.