Install and activate AnyDesk with your licence key

Your AnyDesk order is a licence, not a download. You get a licence key. The program itself comes from AnyDesk. This guide takes you from the email in your inbox to a registered AnyDesk client on a Windows PC.

What you received

Open your order confirmation email. It holds a licence key for AnyDesk. In this guide the key is written as the placeholder XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. The same key is in your Lizensa account under My Library.

• There is no installer in your order. We do not host AnyDesk. You download it from AnyDesk's own website.
• The key unlocks the licensed features. After you register it in the AnyDesk client, the features included in your licence are available.
• The term is part of the product name. AnyDesk Standard 12 months runs for 12 months. AnyDesk Standard has no term in its name.

Before you start, check two things. You need a Windows PC with an internet connection, and you need the right to install programs on it.

Get the software

Download AnyDesk for Windows from AnyDesk's official download page. Use only that page. Files from other sites can be outdated or changed.

1. Open the download page and choose the Windows version.
2. Save the file, for example to your Downloads folder.
3. Keep the file for the next section.

AnyDesk offers two file types. The .exe file can run without installation (portable) or install itself. The .msi installer must be installed and cannot run as a portable copy; it installs the client and the AnyDesk Service. This guide follows the .exe.

Install

AnyDesk recommends installing the program if you plan to use features such as unattended access or to start AnyDesk with Windows. Install on every device you want to manage.

1. Open the downloaded .exe file.
2. In the AnyDesk window, select Install AnyDesk.
3. Follow the instructions on the screen until the installation is complete.

If Windows asks whether the app may make changes to your device, select Yes.

Activate

You register the licence in the AnyDesk client. There are two ways. Use the first one if your order email contains only a key.

Register the licence key

1. Open the AnyDesk client.
2. In the upper-right corner, open the menu and select Change License Key....
3. In the Change License Key section, paste your key.
4. Select Register license key.

Copy the key from your email and paste it. Typing it by hand invites mistakes.

Sign in to your AnyDesk account

If your licence is linked to an AnyDesk account, which you manage in the my.anydesk customer portal, signing in registers it.

1. Open the AnyDesk client and select the account icon in the upper-right corner.
2. Enter your AnyDesk credentials and select Sign In.

Check it worked

Open the AnyDesk client again. Your licence appears in the Current License section. If it does not show your licence, repeat the registration with the key from your order.

If something goes wrong

AnyDesk shows the error anynet_license_conflict. This usually means the licence is already active in the client, or the licence linked to your account differs from the one active in the client. Open the licence page and check which licence is shown. If it is the right one, you are done. If it is not, register the key from your order again.

Nothing happens when you select Register license key. Check that you pasted the whole key and that no space slipped in before or after it. Copy it from your order email again. Make sure the PC is online.

You use a customised AnyDesk client. Registration through the my.anydesk portal works only with the standard client from AnyDesk's download page, version 9.0.0 or later, installed and running on Windows. Install the standard client, or use the key route above.

The licence is registered, but a feature is missing. The features depend on the licence you bought. Compare the name in your order with the AnyDesk plan. If you think the licence does not match, contact us with your order number.

You want to move AnyDesk to a new PC. Install AnyDesk on the new PC. Whether you may register the same key there, and whether two devices may use one licence at the same time, depends on your licence. Ask AnyDesk or contact us before you rely on it.

Still stuck? Contact our support and include your order number and the exact message you see.