A licence certificate is a PDF that records how your licence was delivered and to whom. Keep it with your invoice, your key and your installation records. This page explains what the Lizensa licence confirmation contains and where you find it.
What the certificate is
The document is titled "License Confirmation / Certificate of Originality". In its own words, it confirms that the software licence in your order was delivered digitally by the seller named on it and is linked to the buyer and order records shown on it.
It is our document as the seller, not a Microsoft document. How you may use the software is governed by the publisher's licence terms.
What it shows
- the order number;
- the product name;
- the licence type ("Digital license") and the activation channel ("Online activation");
- the invoice number;
- the issue date: the PDF is created when you download it and carries that day's date;
- the buyer's email address and, if you entered one at checkout, the company name;
- the seller: the legal entity behind Lizensa and its support address.
The certificate is written in English, with a one-line summary in German, French, Spanish, Polish and Dutch.
The product key is not printed on it. The key field reads "Key delivered separately". Keep the key itself in a safe place, apart from documents you share with colleagues or auditors.
How to get it
Your key email contains a link to the certificate, and your order confirmation may contain it too. You can also get it at any time from your account: open the order under Orders and select Download certificate. The button appears once the order is completed. Every link opens on the website of the shop you ordered from.
- Open the key email for your order.
- Select the certificate link. Your browser downloads the PDF.
- Save it with your other records for that order.
A link in an email stays valid for 30 days. The button on the order page creates a fresh link each time you open the order, so after 30 days download the certificate from your account. If you have no account access, contact our support with your order number.
Do not share the PDF publicly.
Other records for your order
The certificate is one piece of a set:
- The invoice. Every order gets an invoice, which you can download under Invoices in your account. It names the seller, the products and the VAT.
- The key. It is in your key email and under License Keys.
- The activation status. Windows and Office show whether the installed software is activated.
Keep all three together with the certificate. The invoice and the certificate record the order and its delivery. The publisher's licence terms decide what use the licence covers.
If something goes wrong
The certificate shows no company name. The company name appears only if you entered one at checkout.
The certificate link no longer works. Check that you opened the complete link from the email. Email links stay valid for 30 days; for an older order, open it in your account and select Download certificate.
Your auditor needs another language. The certificate exists in English only, with the one-line summaries in German, French, Spanish, Polish and Dutch.
